TC Telemarketing Pricing Guide

Outbound Telemarketing Pricing

TC offers outbound telemarketing services pilot programs of 50 to 100 program hours as a minimum pilot test. Our outbound telemarketing rates range from $24 to $28 per hour for our U.S. centers, depending on call volume and type of project.

TC offshore centers in Asia, Europe and South America, offer outbound services in the $8 to $15 per hour range depending on type of program, language specifications and monthly call volume.

TC Inbound call center services costs for our U.S. based call centers range from .70 to 1.25 per inbound minute, depending on call volume and complexity of the project.

Contact our telemarketing consultants today for additional information or a custom telemarketing call center services quote at 330-825-2407 or click .

Outbound Telemarketing Benchmarks

For new programs, a telemarketing production benchmark will be established during the first 50 to 100 hours of outbound telemarketing. This benchmark will provide you with specific facts on your telemarketing campaigns ROI, such as sales per hour, leads per hour, completed records per hour, dials per hour, positive conversion ratios etc.

In order for this pilot test benchmark to remain valid throughout your campaign you should use the same telemarketing database file and same offer as during the test. Deviating from the initial telemarketing database or offer, will result in a need to establish new benchmarks.

This initial outbound pilot test is a valuable tool and provides raw data for you to estimate pricing when you roll out the entire program or file. The test also protects business from investing to much capital up front, without seeing a measurable ROI before moving forward.

Inbound Telemarketing Benchmarks

Inbound telemarketing benchmarks are established during the first 25 hours or 1500 minutes of inbound call center services production. Inbound call center services measurements include; calls per minute, close rate, speed of answer, average length of call, abandon rates, hold rates, average talk time, etc.

Establishing inbound telemarketing benchmarks allow you to forcast the size of call center you will need for a given project moving forward and help you to manage call center productivity throughout the entire campaign.